Customer Success Specialist
About Us
STAEDEAN is a leading global SaaS provider for Microsoft Dynamics 365 business applications. We enable companies to grow successfully by transforming their business operations with our embedded solutions for Microsoft Dynamics 365. Dedicated to innovation, we deliver industry-specific ERP capabilities within the Microsoft ecosystem, specializing in the Data and manufacturing and then the other pillars. Our solutions address complex challenges and provide the functionality customers need to operate efficiently and scale with confidence.
Why Work for Us
As Customer Success Specialist at STAEDEAN, you will be at the forefront of driving customer satisfaction, product adoption, and long-term value realization. You will manage the customer journey from onboarding to renewal, ensuring alignment with their goals and maximizing the value of our solutions. You are fully responsible for Net Revenue Retention of your portfolio, including upsell and cross-sell opportunities. You will work closely with internal teams, advocate for customer needs, and drive continuous improvement.
Your Responsibilities
Guide customers through onboarding, adoption, and ongoing lifecycle activities.
· Conduct check-ins and Impact Reviews, creating and executing joint success plans.
· Monitor customer health, address risks early, and drive retention and satisfaction.
· Identify and execute upsell and cross-sell opportunities that support account growth and NRR targets.
· Manage contract renewals, amendments, and compliance-related changes.
· Support product advocacy by driving case studies, referrals, and customer references.
· Maintain accurate HubSpot reporting, forecasting, portfolio reviews, and CRM hygiene.
· Capture and share customer insights with the rest of our organization (Voice of the customer)
· Participate in events such as roundtables, webinars, partner days, training sessions, and trade shows.
Eligibility / Qualifications
Bachelor’s degree or equivalent practical experience.
Minimum 1+ years of experience in Customer Success or Account Management, preferably in a SaaS or technology-driven environment.
Proven experience managing customers, (joint) NRR responsibility, improving product adoption, and conducting QBRs/Impact review.
Affinity with and/or understanding of ERPs like Microsoft Dynamics.
Strong communication, stakeholder management, and cross-functional collaboration skills.
Analytical, proactive, and skilled at resolving customer challenges and mitigating risks.
Growth-oriented mindset with experience in software/ISV environments and process improvement using modern tools, including AI.
Fluency in English, preferably Dutch or other language as well.
Why Join STAEDEAN
While we focus on delivering top-quality ERP solutions, we equally invest in our people. At STAEDEAN, our people-first philosophy drives an environment that fosters innovation, well-being, and a strong sense of community. On the job, you will have ample opportunities to learn, grow, and continuously enhance your skills. Our inclusive culture recognizes the uniqueness of every individual, offering flexibility to work in the way that suits you best—unlocking creativity, problem-solving, and sustainable results that wouldn’t otherwise be possible.
People-Oriented Culture: Informal, inclusive environment where every voice matters.
Hybrid Workplace: Flexible arrangements to support work-life balance and productivity.
Wellbeing Support: Free, unlimited mental health support through OpenUp.
Career Growth & L&D: Competitive salary with opportunities for advancement, supported by learning and development programs.
Diversity: International, culturally diverse environment with colleagues, clients, and partners from various countries.
Comprehensive Benefits: STAEDEAN-standard benefits including bonuses, insurance, pension, generous vacation, wellness initiatives, and professional development opportunities.
Excited about driving customer success? Apply to STAEDEAN jobs be part of Customer Success Manager team and take your career to the next level
- Department
- Sales & CSM
- Role
- Customer Success Manager
- Locations
- Amsterdam
- Remote status
- Hybrid
Amsterdam
Benefits
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An interesting job
Not just a job – but a career and role where you can make a real difference -
An open company culture
We offer a challenging, inspiring and dynamic business environment with an open and direct company culture
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Great development opportunities
We provide the perfect environment for enhancing your skills and expertise.
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A fantastic team
Enthusiastic colleagues that will make your day!
Positive environment
Our people describe our culture as innovative. We are always aspiring to deliver the most creative solutions for our customers, therefore we value each other and that’s why everyone’s voice is heard. Of course we work hard, but we never forget to have fun with our team. We value a good atmosphere and mutual respect.
We are an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.
About STAEDEAN
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