About Us

STAEDEAN is a leading global SaaS provider for Microsoft Dynamics 365 business applications. We enable companies to grow successfully by transforming their business operations with our embedded solutions for Microsoft Dynamics 365. Dedicated to innovation, we deliver industry-specific ERP capabilities within the Microsoft ecosystem, specializing in the Data and manufacturing and then the other pillars. Our solutions address complex challenges and provide the functionality customers need to operate efficiently and scale with confidence.

 Why Work for Us

 As Technical Consultant at STAEDEAN, you will own technical resolution of customer support cases end-to-end: diagnose issues, deliver fixes/workarounds, communicate clearly with customers, and coordinate with Product/Engineering when escalation is required

 Your Responsibilities 

• Resolve customer cases (end-to-end): troubleshoot, reproduce, identify root cause, implement workaround/fix, and close with confirmation.

• Customer communication: provide clear updates (written + calls) based on agreed cadence; set expectations; document decisions.

• Technical triage & replication: reproduce issues in standard environments; collect logs/telemetry; isolate configuration vs product defect.

• Escalation management: escalate to Engineering/Product with complete technical package (steps to reproduce, impact, logs, environment, suspected cause); drive to resolution.

• Installation & environment issues: diagnose deployment/config problems (LCS/Azure/SQL/AD/networking where relevant); reduce repeat install incidents via runbooks.

• Knowledge creation: create/update KB articles and runbooks for recurring issues; contribute to “known errors” and troubleshooting checklists.

• Quality & prevention: participate in postmortems for major incidents; propose prevention actions (automation, monitoring, documentation, product fixes).

• Testing support (as needed): validate fixes/hotfixes/patches in test environments; confirm customer-ready resolution steps.

• Staying updated on Microsoft Dynamics 365 and AI advancements, recommending adoption of new features and capabilities.

• Assist your own (more functional oriented) support team on technical analysis of incoming support cases.

• Guide customers through the technical onboarding during new project implementations

Eligibility / Qualifications

• Bachelor’s degree or equivalent practical experience.

• Minimum 4+ years of hands-on experience in Dynamics AX / D365 F&SCM technical troubleshooting (not just functional).

• 4+ years of hands-on experience in Dynamics AX / D365 F&SCM technical troubleshooting (not just functional).

• Minimum 4+ years of experience in Microsoft Dynamics AX/D365 F&SCM support

• Ability to debug/trace (X++/logs/telemetry) and isolate root cause.

• Comfortable with environment triage: LCS, deployments, SQL basics, networking basics, permissions/roles.

• Foundational functional understanding of standard Dynamics AX system functions such as Trade & Logistics (T&L), Project Accounting, postings, roles and permissions, workflows, and batch jobs.

• Integrations experience (APIs, middleware, data entities)

• Azure deployment exposure, monitoring, automation

• Support engineering mindset (RCA, runbooks, “make it not happen again”)

• Excellent communication skills in English, both verbally as in writing.

• Strong team player and high customer & commercial orientation with a pro-active attitude.

• Proactive attitude with strong problem-solving abilities.

• Comfortable working with international and cross-cultural teams.

 Why Join STAEDEAN

While we focus on delivering top-quality ERP solutions, we equally invest in our people. At STAEDEAN, our people-first philosophy drives an environment that fosters innovation, well-being, and a strong sense of community. On the job, you will have ample opportunities to learn, grow, and continuously enhance your skills. Our inclusive culture recognizes the uniqueness of every individual, offering flexibility to work in the way that suits you best—unlocking creativity, problem-solving, and sustainable results that wouldn’t otherwise be possible.  

• People-Oriented Culture: Informal, inclusive environment where every voice matters.

• Hybrid Workplace: Flexible arrangements to support work-life balance and productivity.

• Wellbeing Support: Free, unlimited mental health support through OpenUp.

• Career Growth & L&D: Competitive salary with opportunities for advancement, supported by learning and development programs.

• Diversity: International, culturally diverse environment with colleagues, clients, and partners from various countries.

• Comprehensive Benefits: STAEDEAN-standard benefits including bonuses, insurance, pension, generous vacation, wellness initiatives, and professional development opportunities.